Your Guide to Our Policies and Practices
The term “Customer” refers to any individual who avails of the products and services offered by the Company, whether as a transporter, receiver, arranger of the shipment or otherwise. It also encompasses those who utilize the Company’s internet sites and individuals who have opted to receive email communications about the Company’s products and services, special offers, promotions, and service tips.
“Personal information” pertains to any data that relates to an identifiable person, including information that can be utilized on its own, or in combination with other data to identify, communicate, or locate an individual.
The “Text Message Service” refers to any arrangement or situation where the Company sends or indicates that it may send, one or more text messages.
“Opting In,” “opt In,” and “Opt-In” refer to the process of requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, or otherwise consenting to receive one or more text messages.
The term “Company” pertains to Primary Defence Corp., Primary Transport Corp. Group., L.P., and its affiliates and subsidiaries.
We recognize the importance of safeguarding your personal information, and we prioritize the responsible management, use, and security of your Personal Information. We comply with relevant regulations, guidelines, laws, and principles regarding the collection, usage, and retention of Personal Data. To keep you informed, we will notify you on this page about the information we collect, why we require this information, and how you can opt-out of the information collection process. We appreciate your trust and confidence in our commitment to protecting your personal data.
By accessing our internet site or otherwise contacting us in any form or shape, you are representing your agreement to these Terms of Use. Please review these Terms of Use thoroughly.
By consenting to these Terms of Use, you consent to the transmission of Personal Information about you to nations beyond your home country, as well as countries where data security laws may differ from those of your home country. The company maintains protections intended to shield your Personal Information.
You may revoke your permission for the Company’s further use, preservation, or revelation of your Personal Information at any time, subject to legal or contractual constraints, record retention obligations and sufficient notice. Where your Personal Information is required to provide you with a service, the Company will notify you of the outcomes of your preference to withdraw consent.
To withdraw consent, follow instructions below.
Consent to phone calls – All phone calls to business line(s) (including business calls made directly to any of our employees) are recorded for quality assurance and training purposes.
INFORMATION YOU PROVIDE
Across our internet site and customer services, we may store specific Personal Information including:
We typically do not ask for sensitive personal information. In rare conditions where we ask for such data, such as to support internal rules reporting to diversity and anti-discrimination in employment, this data is voluntary.
USE OF PERSONAL INFORMATION
The information that we store may be retrieved, stored, utilized, distributed, transmitted, and disclosed by employees, professionals and/or service providers of Company in Canada, or around the world to:
ACCURACY OF INFORMATION
Personal Information stored must be as precise, complete, and as up to date as possible to accurately fulfill the objectives for which it is to be used. We rely on our customers, employees and other third parties to update and correct Personal Information where it is inaccurate or outdated.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be retrieved by Company employees or agents who have a business need to access such Personal Information. Company may transmit or disclose Personal Information to third parties to:
When transmitting Personal Information to third parties, we rely on appropriate privacy laws and use contractual or other means to ensure such parties adopt suitable protections to safeguard your information. In addition, we may distribute Personal Information with Company’s affiliates for the purpose of enabling one or more of the reasons defined above.
External service providers, who manage data for us, are carefully chosen by us and are strictly contractually obligated. The service providers work corresponding to our guidelines, which is ensured by strict contractual policies, by technical and organizational measures and by supplementary controls. Furthermore, your information will only be transmitted if you have given us your express consent or because of a legal regulation.
Except as said above, we will not, without our customers’ consent, retail, distribute, transfer, permit, exchange or rent Personal Information received from them to others.
DATA RETENTION
We keep hold of your Personal Information for as long as required to satisfy the intent for which it was stored and to comply with appropriate regulations.
All information compilation and handling are accomplished for specific reasons. These may result from technological obligations, contractual conditions, or explicit customer demands. For technological reasons, certain information might be collected and kept during a visit to PrimaryDefenceCorp.com. For instance, the date and length of the visit, the web pages used, the identification data of the browser and operating system type used, and the internet site from which you visit us.
If you sign up for our newsletters, the following necessary information is collected:
In this case, we may use your Electronic Mail address for marketing reasons. You can unsubscribe by clicking the unsubscribe link at the end of your newsletter. If you refuse to the marketing use of your information, your information will only be used anonymized, for statistical analysis purposes.
To constantly enhance our offerings, we collect and analyze usage data from the online area on a pseudonymized basis. The legal basis for this is Article 6(1)(f) GDPR. To the limit that we ask for permission to manage your personal data, it serves as the legal basis corresponding to Article 6(1)(a) GDPR. For handling of personal information necessary to satisfy an agreement with you, the agreement is the legal foundation corresponding to Article 6(1)(b) GDPR. Article 6(1)(b) GDPR also applies to handling procedures that are necessary to carry out preliminary measures, for example, if you ask about our products or services. If our company is subject to legal demands that demand us to process personal information, for example, to fulfill tax obligations, then processing is established in Article 6(1)(c) GDPR.
INTERNET SITE COOKIES
We want to give you the chance to make an educated judgment for or against the use of cookies unless these are not strictly required for the technical operation of the internet site. A cookie is a little file comprising information that is stored on your computer by internet sites you visit. Cookies are utilized to enhance internet site performance and effectiveness. Also, can track how and when a user visits an internet site and/or other internet sites. There are two general sorts of cookies: “session cookies” and “persistent cookies.”
Session cookies store information only for the length of time that the user is connected to an internet site – they are not written onto the user’s hard drive. Session cookies are automatically deleted after the user leaves the internet site, at which point the originator of the cookie no longer has access to the information that was contained on that temporary cookie file.
We use session cookies as an extra safety feature to ensure accurate user verification. When our customers log on to our internet site and are verified through their user identification and password, a cookie will store the identification number of their browser. Throughout their session, the session cookie acts as a type of digital signature to identify our customer’s current session to the web server. The web server will monitor our customer’s browser number to help verify that, always during the session, we are dealing with our customer. We additionally utilize session cookies to track our customers’ visits. We utilize that information to establish the type of information that our customers are looking for on our internet site and to enhance our internet site.
If applicable, we utilize information about the internet site our customers visited immediately past to our internet site to assess the viability of links to our internet site that we have created on third party internet sites. The information collected in “persistent cookies” is written onto our customer’s device and stays there until the expiration date of the cookie. From time to time, we use persistent cookies to collect non-sensitive Personal Information. Presently, most browsers do not differentiate between session cookies and persistent cookies.
The use of Company.com is possible without cookies unless these do not serve technical purposes. However, you may review your cookies settings on your browser to enable alerts or to reject some cookies. Please note, our internet site does not presently react to Do Not Track signals from browsers.
SECURITY AND DATA INTEGRITY
We take all commercially reasonable safety measures to protect the Personal Information stored and to protect it against loss and illegal access.
Access to our customers’ Personal Information is limited to selected Company personnel and contractors. In addition, we use accepted information security systems. Such as firewalls, access control systems and cryptography, to protect Personal Information against loss and unauthorized access. While we use commercially reasonable efforts to restrict access to our automobiles and properties to authorized personnel, we cannot ensure the privacy of information that is displayed on any cargo package or freight label.
Regrettably, no method of accessing, using, transmitting, or storing information can be assured to be 100% protected. It is your individual obligation to use the appropriate degree of care whenever connecting with us. For instance, when you create an internet site portal account, you are accountable for keeping your login credentials confidential. Do not send us personal information through electronic mail or other unsafe electronic networks and do not send us vulnerable information unless requested by the Company. We therefore recommend that confidential information should be delivered exclusively by letter to head office.
If you have reason to believe that your communication with us is no longer unsafe (for example, you feel that the security of any account you might have with us has been compromised), you must instantly inform us.
CHANGES TO THE POLICY AND NOTIFICATION
The company holds the right to revise these Terms of Use at any time without warning. You can find out when the Terms of Use was updated by referring to the “Last Updated” legend on the bottom of this Terms of Use. Any modifications will become effective upon the publishing of the revised Terms of Use on the internet site. By continuing to use the internet site following such changes, you will be deemed to have consented to such changes. If you do not approve of the terms of this Terms of Use, in whole or part, you can decide to not continue to use the internet site.
ENFORCEMENT AND DISPUTE RESOLUTION
The company promises to settle complaints about your privacy and our gathering or use of your Personal Information. If you have concerns or complaints about the use of your Personal Information, please feel free to contact us.
ACCESS AND CORRECTION
You may access, review, correct, modify, and/or delete a few of the Personal Information stored about you by logging into your electronic account and selecting to update your information. Upon your request, we will deactivate or delete your Personal Information from our active databases. Where legal or practical obstacles prevent deletion, the data is blocked (e.g., special archiving obligations). Your data must also be deleted if it is not permissible to store them (particularly if the data are imprecise and correction is not possible).
LINKS TO OTHER INTERNET SITES
Our internet site may contain links to other internet sites. You will move outside the pages of primarydefencecorp.com. The company is thus not liable for the content, services or products offered on the linked internet site and for the privacy and technological safety on the linked internet site. The operators of those other internet sites may collect information about you, through cookies or other technologies, pursuant to their own guidelines.
ABOUT CHILDREN
The company does not deliberately gather information about children. Children under thirteen may not visit this internet site or communicate with us. Children under eighteen must have their lawful guardians’ consent before contacting us.
IF YOU ARE A CALIFORNIA RESIDENT, PLEASE READ THE FOLLOWING:
California residents may have additional rights regarding how we use your information.
Consistent with the “Information you provide” segment above, Company gathers information about individuals that is considered “Personal Information” in California. To the degree necessary or permitted by law, we may hold on to some of your Personal Information. We may collect and reveal this Personal Information from you and other third parties for the stated business or commercial reasons described in the “Use of Personal Information” and “Disclosure of Personal Information” segments above. The company does not sell/advertise Personal Information. We may reveal all the categories of Personal Information described above to service providers for business purposes.
Subject to certain exclusions, as a California consumer, you have the right to: (i) access your Personal Information and (ii) obtain removal of your Personal Information, as defined in the “Access and Deletion” segment above, Company will not discriminate against you for selecting to exercise your rights, nor will the level or excellence of service you obtain be impacted.
California customers may exercise their rights as defined herein, or you may appoint an approved agent to exercise your rights on your behalf.
CONTACT US
If you have questions or requests, please feel free to contact us by mail at the following address:
Attention:
Primary Defence Corp.
Legal Department
150 King Street West, Suite 200
Toronto, ON M5H 1J9
Transparency is crucial to privacy control. Please contact us if you have any inquiries about this Terms of Use or the usage of your Personal Information. To practice your rights, send an electronic mail to: [email protected].
For Media Relations: [email protected]
For Legal: [email protected]
Any imitation or distribution of content on the Company internet site for business purposes is forbidden without direct written permission from the Company. Any use of this internet site and the content obtained therefrom is subject to these Terms of Use. If you cannot agree to these Terms of Use, you are kindly requested to leave the internet site without browsing it any further. The company hereby denies, as far as permitted by law, any liability for itself and its associated companies and contractors for any loss, misuse, or unlawful disclosure of Personal Information.
Primary Defence Corp., Primary Transport Corp. (“us”, “we”, or “our”) operates www.primarydefencecorp.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
INFORMATION COLLECTION AND USE
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address, postal address and phone number (“Personal Information”).
LOG DATA
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
COOKIES
Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
SECURITY
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is effective as of effective date on this article and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
CONTACT US
If you have any questions about this Privacy Policy, please contact us.
TEXT MESSAGE
By “Opting In” to or using a Company “Text Message Service” (both terms defined below), you accept these Terms & Conditions and agree to resolve disputes with Company through binding arbitration (and with very limited exceptions, not in court), and you waive any right to participate in class actions, all as detailed in the “Disputes” section below.
By Opting Into a Text Message Service:
After Opting In, in addition to the main messages the service offers, you may receive one or more welcome messages or administrative messages, such as (in some cases) a request to confirm your Opt-In.
About the Text Message Services and Opting Out
Message and data rates may apply. Unless otherwise noted, Text Message Services send multiple, recurring messages. Company may terminate any Text Message Service or your participation in it at any time with or without notice, including, for example, before you have received any or all messages that you otherwise would have received, but these Terms & Conditions still will apply. For services operated through 1-833-732-3425, you can get help by texting HELP to 1-833-732-3425, and you can opt out by texting STOP to 1-833-732-3425. For Text Message Services operated through a different number, text HELP to that number for help and STOP to that number to opt out. Your opt-out request may generate either a confirmation text or a texted request to clarify the Text Message Service to which it applies (if you have more than one). To complete your opt-out, please provide the requested clarification.
You consent to the handling of your information as described in the Company privacy policy. To contact Company customer service, call 1-833-PDC-DIAL (1-833-732-3425). You must be 18 years of age or older.
Disputes
Any dispute or claim arising out of or relating in any way to a Text Message Service will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to these Conditions of Use.
Applicable Law
THE CANADA’S ANTI-SPAM LEGISLATION (CASL), (OR IN THE ABSENCE OF APPLICABLE FEDERAL LAW, THEN THE LAWS OF THE PROVINCE ONTARIO), WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS, WILL GOVERN THESE TERMS & CONDITIONS AND APPLY TO ANY DISPUTES OR CLAIMS AGAINST COMPANY ARISING OUT OF OR RELATING IN ANY WAY TO ANY COMPANY TEXT MESSAGE SERVICE.
Mobile Carriers
The 1-833-732-3425 we use for Text Message Services is supported on all Canadian carriers. Please note, however, that the supporting mobile carriers may change without notice, and the particular Text Message Service you join, including those operated through a different number, may be limited to specific carriers. The company and the mobile carriers (for example, Rogers) are not liable for delayed or undelivered messages.
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